Contact

Contact

31/01/2022 2026-02-21 13:34
Need help with your online booking, have a question or need more information? Just drop us a line!

Get in touch

We are looking forward to hear from you

Reservations

Phone: +385 99 5359 152 (Mon-Fri 8:00h to 16:00h)
Email: reservations@palazzorainis.com

Reception

Hotel Information & Policies

Check-in & Check-out

Check-in: From 14:00
Check-out: From 07:00 to 11:00

Enjoy a smooth and comfortable arrival experience at our luxury hotel in Novigrad, Istria.

Adults-Only Concept

Child Policy: Children are not allowed.

Our hotel is an adults-only hotel in Istria, designed to provide a peaceful, relaxing atmosphere ideal for couples, business travelers, and guests seeking a tranquil seaside escape in Croatia.

Group Bookings

Groups: When booking 4 rooms or more, different policies and additional supplements may apply.

For group stays in Novigrad or exclusive hotel bookings in Istria, please contact us directly for tailored offers and conditions.

Pet Policy – Pet-Friendly Hotel in Istria

Pets up to 8 kg are welcome.
Pet fee: 25 EUR per pet, per day.
Pets are not allowed in common areas.

We are a pet-friendly hotel in Croatia and look forward to welcoming your small four-legged companions.

Parking – Included in Your Stay

Parking is included in the booked rate. No reservation is required.

• Villa Rooms and Suites: Parking available directly in front of the hotel.
• Superior Rooms and Suites: Secured parking lot located 150 meters from the hotel.

Enjoy convenient and secure parking during your stay in Novigrad.

Cancellation Policy

Standard Cancellation Policy (5 Days)

Guests may cancel free of charge up to 5 days before arrival.

If cancelled within 5 days prior to arrival, 100% of the total accommodation amount will be charged.

No-show: In case of no arrival, the total reservation amount will be charged.

Extended Cancellation Policy (30 Days)

Guests may cancel free of charge up to 30 days before arrival.

If cancelled within 30 days prior to arrival, 100% of the total accommodation amount will be charged.

No-show: In case of no arrival, the total reservation amount will be charged.

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